Frequently Asked Questions

Please take the time to read these frequently asked questions before you attempt to reach us.

Q. Who are you?
A. Byond Travel is Asia's largest discovery and booking platform for expert-led group tours in over 50 countries. We boast 10,000+ tours by verified experts that offer unique and memorable experiences. We curate expert advice and recommendations from a community of 100k+ travellers, and bring together local operators who offer these services, making the booking of experiences comparable, fast and easy.

Q. What does Byond Travel do?
A. We enable travellers to go on group trips all around the world. We also help create customized journeys for private groups.

Q. What all is included in your trips?
A. A comprehensive list of inclusions and exclusions is mentioned on each trip page, but across all our trips, we have these in common: unique experiences, handpicked local experts, comfortable accommodation, and a trip leader who’s there to assist you around the clock.

Q. Are flights & visas included in your costs?
A. No. We don't include flights and visa costs in our prices unless specified. We, however, will put you in touch with our partners who can help you.

Q. What are your groups like?
A. Our travellers are friendly and open-minded. They come from countries all around the world. At the end of your trip with our multicultural groups, you will return with new friends, memorable experiences and incredible stories.

Q. Who can join a trip?
A. We have trips for all kinds of travellers. Some are suitable for 18-35 year olds, some may better suit travellers above 50, and others where everyone is welcome.

Q. Can I customize a trip?
A. Yes, you can customize your trips. We help organize solo journeys that are highly personalized.

Q. Which cities do travellers come from?
A. Our travellers come from all over the world. From India, Bombay, Delhi, Bangalore, Chennai and Calcutta are represented the most.

Q. How does the early-bird discount work?
A. We believe the early-bird catches the best travel worm :) The early-bird discounts are valid for the first few spots on the group and are not time sensitive. Your travel designer will let you know about the number of spots available.

Q. How do I pay? What options do I have?
A. We have a secure payment gateway that supports payment through credit and debit cards, net-banking and Internet wallets. The payment gateway also supports payment through EMIs. If you are not comfortable with paying online, please let your travel designer know and they'll help you out with alternatives.
We also have a 'Travel now, pay later' programme through which you can book a trip without any immediate payment. You only pay after your trip is over. And you can pay in three monthly installments with 0% interest. Click here for more information.

Q. How do I cancel a booking? Is there a cancellation fee involved?
A.If you’ve changed your mind about a trip you’ve already registered for, all you need to do is call/email the representative who you’ve been in touch with. Cancellation fees are applicable and are based on the period of notice. All products have their own cancellation and refund policies, although we will always try our best to ensure we get you the maximum refund possible.

Q. How safe is it to travel with you?
A.Your safety is our number one priority and we design our travel journeys keeping this in mind. We collaborate with tourism boards and there will always be access to emergency contacts and medical support throughout the trip.

Q. What documents do I need to carry with me on my trip?
A. Requirement of visas whilst travelling depends on your nationality. You are responsible entirely, for obtaining all the documents that you’re required to produce during your vacation. We will provide you with the visa documents related to your booking.
Visas take varying periods of time – sometimes several weeks – to obtain. Do ensure that you plan an experience with us knowing that you’ll have your documentation under control. Failure to obtain visas could cause delays and cancellation that could cost you unnecessary additional expenses and inconvenience, so do plan ahead.

Q. How do I contact Byond Travel?
A. Our postal address is:
Byond eTravel & Entertainment Private Limited
164, 9th Cross, Indiranagar 1st Stage, Bangalore - 560 038
If you have any queries regarding our trips, please email support@byond.travel or call us on +91 80470 91112
If you are from the press or want to talk to us about partnerships, please email vikram@byond.travel or rishi@byond.travel

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