Frequently Asked Questions

Please take the time to read these frequently asked questions before you attempt to reach us.

Q. Who are you?
A. Byond is a travel platform founded in 2014. We are based in Bangalore and we create highly personalized and unique travel journeys that are immersive and focus on interactions with local communities and cultures.

Q. What does Byond Travel do?
A. We organize and lead small-group journeys for like-minded travellers. Our groups range from women-only travellers to yoga, bikers to wine lovers, mom & kids and more. We also help create customized journeys for private groups.

Q. What all are included in your trips?
A. A comprehensive list of inclusions and exclusions is mentioned on each trip page, but across all our trips, we have these in common: exclusive private transfers, breakfast on most days, luxury accommodation (4-star and above), unique experiences, handpicked local experts, gala welcome and farewell dinners and a trip leader who’s there to assist you around the clock.

Q. Are flights & visas included in your costs?
A. No. We don't include flights and visa costs in our prices unless specified. We, however, will put you in touch with our partners who can help you.

Q. What is your group size?
A. We value the dynamics and intimacy of a small group and therefore restrict it to around 15 people. Our travellers are friendly and open-minded, and at the end of your trip, you will return with new friends, memorable experiences and incredible stories.

Q. Who can join a trip?
A. A vast majority of our scheduled trips are suitable for people above 18 years old only. However, we do welcome young adults and children on our private group trips.

Q. Can I customize a trip?
A. Yes, you can customize your trips. We help organize solo journeys that are highly personalized.

Q. Which cities do travellers come from?
A. Our travellers come from all over India. Bombay, Delhi, Bangalore, Chennai and Calcutta are represented the most.

Q. How does the early-bird discount work?
A. We believe the early-bird catches the best travel worm :) The early-bird discounts are valid for the first few spots on the group and are not time sensitive. Your travel designer will let you know about the number of spots available.

Q. How do I pay? What options do I have?
A. We have a secure payment gateway that supports payment through credit and debit cards, net-banking and Internet wallets. The payment gateway also supports payment through EMIs. If you are not comfortable with paying online, please let your travel designer know and they'll help you out with alternatives.

Q. How do I cancel a booking? Is there a cancellation fee involved?
A. If you’ve changed your mind about a trip you’ve already registered for, all you need to do is call/email the representative who you’ve been in touch with. Cancellation fees are applicable and are based on the period of notice. All products have their own cancellation and refund policies, although we will always try our best to ensure we get you the maximum refund possible.

Q. How safe is it to travel with you?
A. Your safety is our number one priority and we design our travel journeys keeping this in mind. We collaborate with tourism boards and there will always be access to emergency contacts and medical support throughout the trip.

Q. What documents do I need to carry with me on my trip?
A. Requirement of visas whilst travelling depends on your nationality. You are responsible entirely, for obtaining all the documents that you’re required to produce during your vacation. Visas take varying periods of time – sometimes several weeks – to obtain. Do ensure that you plan an experience with us knowing that you’ll have your documentation under control. Failure to obtain visas could cause delays and cancellation that could cost you unnecessary additional expenses and inconvenience, so do plan ahead.

Q. How do I contact Byond Travel?
A. Our postal address is:
Byond eTravel & Entertainment Private Limited
164, 9th Cross, Indiranagar 1st Stage, Bangalore - 560 038
If you have any queries regarding our trips, please email support@byond.travel or call us on +91 80 395 11935.

If you are from the press or want to talk to us about partnerships, please email vikram@byond.travel or bharath@byond.travel.